Last update: Jul 26, 2020
This legal document will be referred as “Privacy Policy” and includes information about how we collect, use and protect the data about our Users (you), Visitors and who interacts with us through any channel or medium as our Platform, Email or Social Media Sites.
It is attached as part of our Terms of Service (“Terms”) (availables at https://metacall.io/terms-and-conditions.html). Your access or your use of our Platform or our Services implies your full acceptance of our Terms and our Privacy Policy.
By accepting the Terms and this Privacy Policy you agree
We could collect information about you if:
(i) you provide this information directly to us, you fill out a form, you request customer support, you provide contact or identifying information to us, you communicate with us through Website, Email, Social Media Channels or any other way;
(ii) you access or use our Platform or our Service;
(iii) you use a third-party service whose application you have authorized or used to sign in in our Platform or Services or you provide this information to our partners and collaborators
(iv) this information is available from public sources or it is publicly accessible;
The type of information we may collect includes: your behavior using our Services or our Platform (see Usage Information below), your name, email address, postal address, credit card information, passwords and any other kind of information you provide.
We do not send un-requested commercial or promotional information to our Users. We use information about you for various purposes, including to:
Send to you requested information and send you non-promotional communications, such as those about your account or our ongoing business relations
Provide, maintain, improve and customize our Services;
Provide services you requested, process transactions and to send you related information;
Send you technical or legal notices, updates, security alerts and support and administrative messages;
Respond to your comments, questions and requests and provide customer service;
Communicate with you about important news and information related to our service and maintain the relation with you;
Monitor and analyze trends, usage, behavior and activities in connection with our services;
By accessing and using our Services, you consent to the processing and transfer of your information in and to the countries specified in “Data Location” below.
We allow third parties to provide us some services as analytics, payments management, web services related infrastructures. To provide our Services we need to share information with our providers. These third parties may use cookies, web beacons and other technologies to collect information about you. You can know more details below:
ANALYTICS: With the purpose of help us to analyze the usage of our Services and our Platform made by our Users and visitors we use Google Analytics. This service can use cookies and other techniques to know how you use our Services, our Platform and other websites, including your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information. This information may be used by us and third parties to, among other things, analyze and track data, determine the popularity of certain content and other websites and better understand your online activity. Our privacy policy does not apply to, and we are not responsible for, third party cookies, web beacons or other tracking technologies and we encourage you to check the privacy policies of these third parties to learn more about their privacy practices. For that purpose we make use of Google Analytics, a web analytics service provided by Google, Inc., a Delaware company which main office is in 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, United States (“Google”). Google Analytics uses “cookies”, which are text files deposited in your device which can be recovered by his depositant to help us to analyze how our Users make use of our Platform and Services. The information generated by this cookies about your use of our Services and/or Platform (including your IP address) will be transmitted directly and archived by Google in his servers located in United States of America. Google will use this information in our behalf with the purpose of tracking your use of our Platform and Services, collecting informs about your use and activity in our Platform and Services and your use of Internet. Google can transmit this information to third-parties in the cases that the Law requires or when these third-parties processes the information in Google’s behalf. Google will not associate your IP address with other data that Google disposes about you. You can reject the processing of data or information rejecting the use of cookies by selecting the appropriate configuration of your browser or installing plugins that disables cookies. However, you should know that if you do so, you may not be able to enjoy of our Services properly. By using our Services and/or our Platform you consent to the processing of information about you by Google in the manner and for the purposes indicated above.
RECAPTCHA: We use Google reCAPTCHA from Google, so we can be sure that we stay a “bot-free” website. Using reCAPTCHA transmits data to Google that Google uses to determine if you are truly human. Thus, reCAPTCHA serves the security of our website and consequently also your safety.
MAILCHIMP: We use Mailchimp audiences to verify our User's email on the signup process, and for sending information related to Our Services. You can access Mailchimp’s privacy policy by following this link: https://mailchimp.com/legal/privacy/
AMAZON WEB SERVICES: We use Amazon Web Services (AWS) who provide us with cloud solutions. AWS has demonstrated compliance with a range of internationally recognised standards for content, data and infrastructure security, such as information security management system- ISO-27001, System and Organization Controls Report- SOC1/2, and The Payment Card Industry Data Security Standard; in addition, AWS has demonstrated alignment with the MPAA Content Security Best Practices and the AWS infrastructure is compliant with all applicable MPAA controls. For more information on AWS’ privacy policy please see: https://aws.amazon.com/privacy/
STRIPE: We use a third party payment processor, Stripe, to process payments made to us. In connection with the processing of such payments, we do not retain any personally identifiable information or any financial information such as credit card numbers. Rather, all such information is provided directly to our third party processor, Stripe, whose use of your personal information is governed by their privacy policy, which may be viewed at https://stripe.com/privacy. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification.
When you use our Services or Platform we or our providers may collect data automatically about your use of them to help us to improve our Services. This information includes:
Log Information: We log information about your use of our services, including the type of browser you use, access times, pages viewed, time viewing each page, your IP address and the page you visited before navigating to our services.
Device Information: We collect information about the computer you use to access our services, including the hardware model, and operating system and version.
Location Information: We may collect information about the location of your device each time you access or use one of our mobile applications or otherwise consent to the collection of this information.
Information Collected by Cookies and Other Tracking Technologies: We use various technologies to collect information, and this may include sending cookies or other techniques to recover data from your device. Cookies are small data files stored on your hard drive or in your device memory that helps us to improve our services and your experience, see which areas and features of our services are popular and count visits. We may also collect information using web beacons (also known as "tracking pixels"). Web beacons are electronic images that may be used in our services or emails and to track count visits or understand usage and campaign effectiveness.
For more details about how we collect information, including details about cookies and how to disable them, please see “Cookies” and "How to disable cookies" below.
Information We Collect From Other Sources
In order to provide you with access to the Service, or to provide you with better Services, we may combine information obtained from other sources with information we collect through our services (for example, a third-party service whose application you have authorized or used to sign in).
To be able to offer our Services we use third-party providers. By accessing and using our Services, you consent to the processing and transfer of your information in and to the United States of America (USA), Spain (Europe), Ireland (Europe) or any other countries where we or our providers operate.
Sharing of Information and disclosure
We may share personal information about you with third-parties as follows:
With third party vendors and other service providers who need access to your information to carry out work on our behalf, such as heuristical analytics, payment platform, mailing services, ...;
If we believe disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request;
To enforce applicable user agreements or policies, including our Terms of Service https://MetaCall.io/terms-and-conditions.html/; and to protect us, our users or the public from harm or illegal activities;
In connection with any merger, sale/assignment/transfer of the Owner’s assets, financing or acquisition of all or a portion of our business to another company;
If we notify you through our services (or in our privacy policy) that the information you provide will be shared in a particular manner and you provide such information;
We may also share aggregated or anonymized information that does not directly identify you;
Business Transfers: We may sell, transfer or otherwise share some or all of its assets, including your personal information, in connection with a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy. You will have the opportunity to opt out of any such transfer if the new entity’s planned processing of your information differs materially from that set forth in this Privacy Policy;
You grant your authorization so that your data can be transmitted, transferred, accessed, modified and / or canceled by the Company, companies belonging to the same business group, partners/collaborators/associates/suppliers or other third parties, for reasons of corporate reorganization and / or any other improvement of the Services;
Your information will be transferred and stored outside the European Economic Area (EEA) in the circumstances set out earlier in this policy.
We will also transfer your information outside the EEA or to an international organization in order to comply with legal obligations to which we are subject (compliance with a court order, for example). Where we are required to do so, we will ensure appropriate safeguards and protections are in place.
Currently, the only non-EEA country where MetaCall share your information with is the United States.
Every provider we use has self-certified their compliance with the EU-U.S. Privacy Shield.
The EU-U.S. Privacy Shield is an approved certification mechanism under Article 42 of the General Data Protection Regulation, which is permitted under Article 46(2)(f) of the General Data Protection Regulation. You can access the European Commission decision on the adequacy of the EU-U.S. Privacy Shield here: http://ec.europa.eu/justice/data-protection/international-transfers/adequacy/index_en.htm
You can check this directory to verify and obtain further information about Privacy Shield registered vendors: https://www.privacyshield.gov/list.
Most web browsers are set to accept cookies by default, others not. Some people use plugins to block the usage of cookies or tracking and analysis techniques. You can usually choose to remove or reject cookies automatically, this could affect the availability and functionality of our Services and we don’t guarantee you can use them properly in that case.
If you initially consent the installation of cookies in your device and our collection of information, you can subsequently stop the collection of this information at any time by deleting all your cookies of your browsers and changing the preferences on your device. If you do so, it is possible that our Services or Platform will not be able to provide you a proper experience and can no longer function.
To delete cookies or unsubscribe from our newsletters check the section “Your Privacy Rights” of this document.
We take reasonable measures to help protect personal information from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.
We encrypt communication inside our Services using SSL certificates, we encrypt our user passwords,, we take care about the access to this information from third-parties and apply restrictions of the access to this kind of information by unauthorized third-parties,we try to maintain our systems secure against hackers and malicious attacks and also we apply confidentiality clauses about this type of information.
You can exercise your rights about your personal data contacting us by Email Address (see “Contact” section below). To properly manage your request please be highly specific about it and provide high quality images of all sides of your identification documents (drivers license, national ID, passport,...). Also give us details of contact to properly answer to you.
If you want to delete all the cookies we install, you can press the following link: “Delete all the cookies installed by MetaCall”.
If you want to unsubscribe your email from any subscription list, you can do it by clicking the link “unsubscribe from this list” at the footer of the subscription confirmation email we sent to you.
This Privacy Policy may be modified at any time without prior notice by updating or replacing this notice. The changes in the Privacy Policy will be effective immediately for new Users and visitors and for existing Users will take effect 1 month after we post the revised/updated Privacy Policy (as indicated by revising/updating the date at the top of our Privacy Policy). It’s your compromise to check the last version of this Privacy Policy each time you use our Services or our Platform. By continuing to access or use our Services or our Platform after those revisions/modifications become effective, you agree to be bound by the most updated version of our Privacy Policy. If you do not agree to the most recent version of our Privacy Policy, you should stop using our Services and close your account before the revised/updated Privacy Policy applies. The use of our Services or our Platform after these modifications implies the acceptance of the newest version of our Privacy Policy.
In addition to the modification of the Last Update Date, we can notify to our users and visitors of the changes in our Terms by one or multiple ways of the next list:
(i) Sending an email notifying that the terms has changed;
(ii) Adding a badge or tag in the Platform aside our Term’s hyperlink indicating that has been updated;
(iii) Other ways accepted by Law;
If you have any questions or suggestions about our Privacy Policy you can send us an email to contact@MetaCall.io
If you want to exercise your rights about personal data, please contact us through postal address in: Harju Maakond, Tallin, Lõõtsa tn 5-11, 11415, Estonia.